Job Description

: Office Receptionist for Mental Health Practice Overview: Counseling of El Paso is a multi-specialty counseling practice that serves the southwest region. CEP serves children, adolescent, and adults who are seeking an individualized experienced based on their needs and goals. Mission Counseling of El Paso is committed to improve the quality of life of our clients in relation to their mental, emotional and relational health, with the highest quality and at a fair cost. Vision Counseling of El Paso's vision is to be a leader organization in mental health in the El Paso community by providing service with dignity, compassion, respect and kindness to its clients, providers and team. Job Summary: This position focuses on office operations, billing, and functions for the counseling practice. The office receptionist is responsible for the organization, management, and services related to clients, therapists and organization. Salary: Full-Time or Part-Time Position $ 15 per hour Key Traits in Office Receptionist:

• Rapport building
• Communication skills
• Service mindset and humility
• Enjoys working and being part of a team
• Responsive and engaged
• Reliable and committed
• Warm and caring
• Compassionate
• Curious and open minded
• Patient and flexible
• Confident and knowledgeable
• Willingness to learn and grow
• Willingness accepting clients regardless of client's gender, sexual orientation, abilities or religious background

Duties and Responsibilities: Client Related:

• Answer phone calls and provide information about services in a professional and friendly manner
• Confirm client appointments as needed
• Schedule clients using online software
• Welcome clients in a warm and professional manner
• Accept and record client payments (co-pays, private pay, etc.)
• Work in a team setting (other team members and providers) to facilitate services for clients

Office Related:

• Able to work at a fast pace and multitask
• Make phone calls for providers as requested and assigned
• Answer phone calls, return phone calls, follow-up on messages/emails/faxes
• Write letters, emails and messages on behalf of organization as requested and assigned
• Organize and input information electronically in various software applications
• Communicate clearly and accurately with clients, therapists and others, as specify (phone calls, messages, emails)
• Calendar review, verifying information
• Maintain and organize office related documentation (copies, scan, file, fax, organize)
• Record keeping and logs
• Send faxes or mail as requested
• Maintaining of office space that is safe and inviting
• Other duties as assigned (meetings, events, etc.)

Billing Related:

• Verify client's insurance coverage, authorizations, and benefits
• Submit insurance claims
• Research claims, resolve and resubmit claims
• Communicate with insurance companies
• Collect payments and send invoices
• Maintain updated insurance information
• Complete insurance related tasks and documentation
• Provide credentialing support, check credentialing status and verifications

Professional Development:

• Abide by ethical and legal standards set by the licensing board and the state for the counseling practice
• Abide by HIPAA regulations and practices
• Attend trainings, presentations and meetings as assigned
• Participate in supervision

Community Outreach:

• Participate in outreach events for prevention, education, wellness, mentoring, and advocacy activities (community workshops, training, education, online blogging etc.)
• Other related duties as assigned

Requirements:

• High School Diploma
• Bilingual: Fluent in both English/Spanish (reading, writing, and speaking)
• Computer proficiency in Microsoft Office Word, Excel, PowerPoint, and other office software
• Previous experience working in office/clerical work including record filing
• Proficient phone etiquette and communication skills with clients
• Appointment scheduling and receptionist duties
• Excellent interpersonal skills and ability to work independently or as part of a team

Desired:

• Some college
• Experience in mental health setting
• Experience in medical records
• Desire to grow within counseling practice
• Previous billing experience and familiarity with Availity
• Previous experience submitting, processing, and disputing claims
• Understanding of explanation of benefits and ERAs

Typical Physical Demands:

• Requires sitting, standing, bending and reaching
• Required manual dexterity sufficient to operate standard office machines such as computers, fax machines, calculators, telephones, and other office and/or clerical equipment
• Requires normal range of hearing and vision

Typical Mental Demands:

• Ability to give, receive and communicate information, prepare written materials, and multitask
• Must understand people with a diverse background and be able to communicate effectively
• Ability to multitask and prioritize tasks
• Ability to problem solve and work interdependently

Working Conditions:

• Requires occasional evening, weekend, or on-call hours

Benefits:

• Health Insurance
• Vision Insurance
• Dental Insurance
• Paid Time Off (4 Weeks)
• Flex Time
• Retirement Benefits (3% match by organization)

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