Business Development Center Associate Customer Concierge Job at Mitchell Subaru, Canton, CT

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  • Mitchell Subaru
  • Canton, CT

Job Description

Mitchell Subaru, North America's first Subaru dealership, is seeking a qualified, energetic individual for a Customer Service position in our Customer Concierge Department. Candidates must possess effective communication skills, have a strong customer service and/or sales background, and excellent organizational skills. Position includes Internet lead management, inbound and outbound calls, and appointment booking and confirmation. Previous experience in a call center and/or automotive franchise is beneficial but not required. Strong communication skills (phone and email) and basic computer and organizational skills are required. Responsibilities:

  • Address customer inquiries on Subaru products and maintenance services.
  • Use Customer Relationship Management software (CRM) to develop and maintain relationships with new and existing clients
  • Use all available communication channels to book sales and service appointments.
  • Maintain professional appearance and representation of the organization.
  • Assist with reception routing of inbound calls to the dealership during high call volume times.
Qualifications:
  • Previous experience in sales, customer service, or other related fields
  • Must have positive outgoing personality and an eagerness to advocate our products and services
  • Ability to build rapport with clients
  • Bilingual skills highly beneficial
  • Ability to work independently on daily tasks
  • Excellent written and verbal communication skills
  • Willingness to collaborate with management to regularly assess and improve processes
  • Availability for every other weekend and second shift coverage
  • Professional appearance and demeanor
Job type: Full-time. Hourly wage plus commission. Required education: High school diploma or equivalent

Job Tags

Hourly pay, Full time, Weekend work

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