Job Description

Atlantic Marine Warehouse Co. is looking for a professional Customer Service Assistant to plan and execute daily logistic and customer service operations. This position reports to the Customer Service Account Manager and works in close coordination with the Operations Manager to meet customer expectations in an efficient and cost-effective manner. This position is a hands-on position meaning that this employee will train in multiple areas: coordinating and working alongside warehouse personnel, key customer contacts, container booking agents, trucking companies, and other outside support vendors. This position requires development of leadership and organizational skills to accomplish detailed company and customer objectives. Candidates applying for this position should be capable of learning about Port Container Logistics, container drayage companies, warehouse operations, FTL shipments, LTL Shipments and transloading of various commodities such as palletized goods, lumber, super sacks, paper bales and paper rolls.

Job Responsibilities of this position include, but are not limited to:

• Accepting Ownership and Responsibility for all activity associated with assigned accounts. This includes daily, coordination, communications and participating with meetings involving assigned accounts.

• Assisting with day-to-day tasks associated with receiving of cargo, shipping of cargo, storage, inventory of assigned customer accounts and OS&D claims resolution.

• Coordinating of container booking and drayage schedules in close coordination with operation managers, customers, and drayage carriers

• Constant and continuous communication with customers and drayage carriers on the status of cargo and shipments

• Maintaining Warehouse Management System Data for assigned accounts.

• Process inventory data entry, sending daily reports to customers, invoicing.

• Scheduling of delivery and pick up appointments and providing accurate documentation to customers and carriers.

• General responsibility for organization of office space (workspaces, files etc.....)

• Close coordination with Operations Manager to ensure customer orders are being met on time.

• Assisting in developing and maintaining SOP’s for assigned accounts.

• Assisting in completion of various audits related to invoicing and inventory control.

• Compliance with all safety policies

• Assisting in planning, controlling and organizing accounts to meet customers’ expectations.

Education/Experience:

• Minimum of 2 years of experience in a warehousing customer service or truck dispatch role preferred.

• High School Diploma or GED Preferred

• Computer Skills to Include Microsoft Office Suite (Word, Excel)

• Background in Inventory Control Preferred

• Background with WMS and Barcode Scanning Technology Preferred

• Experience working with diverse groups of people preferred

Other Requirements:

• Weekend work as required.

• Able to lift 25 lbs. on a routine basis.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Duties may change at any time with or without notice.

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