German Speaking Contact Centre Agent in Malta | Monday to Friday Job at NORTHBRIDGE/Talents, Louisiana

Y0lGeXV4cjRzU0RLTnR2WW1RcGpPWTdST2c9PQ==
  • NORTHBRIDGE/Talents
  • Louisiana

Job Description

LOCATION: Malta (On-site)
LANGUAGES REQUIRED: German (C2) and English (C1)
SCHEDULE: Monday to Friday, rotating 8-hour shifts between 09:00 and 18:30
START DATE: 20 April 2026

About the Role

Become part of a German-speaking customer support team for a well-known international airline. In this position, you will act as the main contact for customers, providing assistance with professionalism and efficiency.

Key Responsibilities

  • Manage incoming customer interactions in German across various channels (phone, email, chat, and social media)
  • Support customers with flight bookings, reservations, and general travel enquiries
  • Resolve issues promptly while maintaining high service quality standards
  • Follow company procedures and escalation processes when necessary

Candidate Profile

  • Fluent German (C2 level)
  • Advanced English (C1 level)
  • Excellent communication and customer service abilities
  • EU documentation required

What We Offer

  • Competitive salary package (see details below)
  • Monday to Friday schedule – no weekend work
  • On-site role based in Malta
  • Stable, long-term opportunity with a reputable international employer

Additional Benefits:

  • Performance bonus: up to €2,000/year (paid quarterly, after 6-month probation)
  • Language allowance: €250/month (after training)

Role Overview

As a Customer Support Advisor, you will receive full training to assist passengers through multiple communication channels. Your role will include helping with bookings, handling enquiries, and ensuring a smooth travel experience.

Job Tags

Trial period, Monday to Friday, Rotating shift

Similar Jobs

Rockwell Care

Business office manager skilled nursing home Job at Rockwell Care

 ...Nursing Facility experience, who will be overseeing all business office functions and ensuring policy and procedure compliance in all...  ...Runs eligibility twice a month for all residents. ~ Records cash receipts and deposits daily. Sends cash receipt to CFO daily.... 

Music City Recon

Music City Maids - Hendersonville TN Job at Music City Recon

 ...ideal candidate will be responsible for ensuring the office is clean, organized, and presentable at all times.Responsibilities:...  ...furniture, and equipment* Clean and sanitize restrooms and kitchen/pantry area* Empty trash bins and replace liners* Refill... 

Easterseals PORT Health

Education and Outreach Specialist - New Hanover County Job at Easterseals PORT Health

 ...HANOVER COUNTY RESIDENTS ONLY*** At Easterseals PORT Health (ESPH), our mission is grounded in empowering...  ...announce a new opportunity for a compassionate and dedicated Education and Outreach Specialist to join our multidisciplinary One Community team in the... 

MCG Tran

CDL Class A Truck Drivers. Weekend Home Time Job at MCG Tran

 ...0 - 14 hours ~- Driver PTO: Immediately~- Will work all holidays except Thanksgiving and Christmas - (may be on the road that morning coming home but will be off) Position Details: Delivering home improvementproducts from the distribution center to stores... 

Gpac

Commercial Roof Project Manager Job at Gpac

Now Hiring: Commercial Roofing Project Manager | Be the Backbone of Every Build Are you a natural leader with deep knowledge of commercial flat roofing systems? Ready to take full ownership of projects from kickoff to closeout? Our client is looking for a Commercial Roofing...