Hotel Front Desk Receptionist Job at Hotel Mission de Oro, Santa Nella, CA

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  • Hotel Mission de Oro
  • Santa Nella, CA

Job Description

Hotel Front Desk Mission Statement

"To provide guest with an exceptional hotel experience by providing a pleasant check in, within a timely manner, while accommodating any special requests to meet all of their traveling needs.

Starting Hourly Rate $17.00hr.  

Hotel Front Desk Clerk duties and responsibilities

Hotel Front Desk Clerks provide the guest with an exceptional and accommodating hotel experience. Hotel Front Desk Clerks have the following responsibilities:

  • Check in guests & provide them with directions to their room
  • Inform guests of all on-site amenities and any relevant information that is needed to use them
  • Answering phones professionally
  • Create reservations over the phone and in person
  • Handle and resolve guest complaints
  • Invoice and bill guests for their stay and services used
  • Communicate with guests to better understand their individual needs to provide them with the best service possible
  • From time to time, performs Administrative & clerical work as requested.

Hotel Front Desk Clerk skills and qualifications

A successful Hotel Front Desk Clerk will have various prerequisite skills and qualifications, including:

  • Minimum of High School diploma
  • Basic knowledge of computers. - use computers to check in guests, create invoices and manage online bookings
  • Customer service skills
  • Strong verbal and nonverbal communication skills
  • Superior listening skills
  • Front desk experience recommended

Requirements

  • Standing for long periods of time
  • Flexible working hours -schedule (8A-4P; 4P-12A; 12A-8A; and in between shifts when needed)
  • Working Holidays and Weekends
  • Bilingual is a plus

Job Tags

Hourly pay, Part time, Shift work, Weekend work

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