Job Description

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Implementations Advisor

About your role:

We’re looking for an Implementations Advisor to manage merchant implementations across multiple products and coordinated workstreams. In this role, you’ll lead day-to-day delivery activities, partner with client stakeholders and internal teams, and ensure implementations are completed on time, within scope, and with strong operational readiness.

What you’ll do:

• Manage end-to-end implementation activities for merchant clients across multiple products, including discovery, requirements gathering, configuration coordination, testing, implementation, and transition.
• Act as the primary day-to-day implementation contact for assigned merchants, coordinating timelines, deliverables, risks, and dependencies across product workstreams.
• Facilitate working sessions to document requirements, confirm use cases, and align implementation sequencing across products.
• Coordinate internal teams (Product, Engineering, Operations, Risk, Support, and third parties as needed) to track action items and drive issue resolution.
• Maintain core project artifacts (project plan, RAID log, meeting notes/action items, status updates, test and cutover checklists).
• Support integration coordination where applicable (e.g., API onboarding steps, file exchanges, credentials, environments, device logistics).
• Plan and coordinate UAT activities; track defects and follow through on remediation and retesting.
• Monitor scope and manage change requests by documenting impacts and aligning approvals with established processes.
• Support client readiness and adoption activities, including training coordination, operational workflow alignment, and support handoffs.
• Identify opportunities to improve implementation efficiency by contributing to templates, documentation, and repeatable processes.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you’ll need to have:

• Bachelor's Degree (preferably Computer Science or Engineering) or equivalent combination of experience, education and military.
• 3+ years of experience in client implementations, onboarding, or client delivery in payments, fintech, SaaS, or merchant services.
• Experience coordinating multiple stakeholders and workstreams, with strong organization and follow-through.
• Working knowledge of merchant payment concepts (e.g., onboarding, processing flow, settlement/funding basics, reporting, and common integration touchpoints) is highly preferred.
• Strong written and verbal communication skills, including clear status reporting and risk escalation.
• Comfort working with technical and non-technical teams to coordinate integrations and testing (no coding required).

Experience that would be great to have:

• Experience supporting multi-product merchant implementations (e.g., gateway + processing + reporting + devices).
• Experience with client training coordination and operational readiness checklists.
• Relevant certifications (CAPM, CSM, or equivalent).

How you’ll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• This role requires use of a computer and audio equipment.

Sponsorship:

• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support your physical, financial, social, and emotional well-being
• Paid holidays and generous time away policies
• No-cost mental health support through Employee Assistance Programs
• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards
• Eight Employee Resource Groups to foster a collaborative culture and expand your network
• ·Unparalleled professional growth with training, development, and internal mobility opportunities
• Medical, dental, vision, life, and disability insurance options available from day one
• Retirement planning and discounted shares with the Employee Stock Purchase Plan
• Tuition assistance and reimbursement program
• Paid parental, caregiver, and military leave

#LI-SH2

Salary Range:

$53,000.00-$75,000.00

These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact  AskHR.US@fiserv.com . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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