Job Description

Our Story :

Dover Food Retail (DFR) is a leading manufacturer of Display Cases, Specialty Products, Refrigeration Systems, Power Systems and Comprehensive Services; and l eading our industry by Innovating What’s Next in glass doors and intelligent merchandising technologies that keep food safe under brands such as HillPhoenix and Anthony .

DFR is part of the Climate & Sustainable Technologies segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion.

DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.

Job Title:  Sales Technical Specialist

Location: Remote

What we’re looking for:

We are seeking a highly technical, customer-facing professional to serve as an embedded technical representative at key customer installations and facilities. This strategic role places you directly within the customer's environment, participating in their core planning, engineering, and project teams. Your presence will deepen integration of our solutions, build unbreakable relationships, and create significant vendor lock-in through unparalleled technical alignment and value delivery.

By embedding deeply in customer operations, you will elevate the overall customer experience, enable premium pricing and margin expansion through demonstrated expertise, and provide rapid-response support during downtime or critical issues. This position combines deep technical engineering capabilities with exceptional communication skills to act as a trusted extension of both the customer's team and our internal factory/engineering groups.

What you’ll be responsible for in this role:

• On-Site Presence & Integration
• Be physically present at customer installation sites and facilities during commissioning, integration, and ongoing operations.
• Actively participate in the customer's core engineering, planning, and technical review groups as a collaborative member, contributing insights on system optimization, future roadmaps, and best practices using our products/solutions.
• Build strong, trust-based relationships with customer engineers, project managers, and decision-makers to become an indispensable technical partner.
• Customer Experience Enhancement & Strategic Value Creation
• Drive seamless adoption and maximum value realization of our solutions by providing on-the-spot technical guidance, configuration expertise, and customization recommendations.
• Identify opportunities to expand scope of work, introduce advanced features, or upsell services that increase customer ROI and justify margin improvements.
• Create high switching costs ("vendor lock-in") by embedding deep institutional knowledge, custom integrations, and tailored processes that make alternative vendors significantly less appealing.
• Rapid Response & Downtime Support
• Serve on a rapid-response team during any downtime, performance issues, or critical incidents.
• Provide immediate on-site troubleshooting, clarification, diagnostics, and communication to minimize impact and restore operations quickly.
• Act as the real-time liaison between the customer and our internal factory/engineering/support teams—translating customer needs clearly, escalating issues effectively, and ensuring timely resolution.
• Proactive Check-Ins & Continuous Improvement
• Conduct regular technical check-ins, health reviews, and performance audits during quieter periods or scheduled downtime.
• Monitor system performance, gather feedback, and proactively recommend enhancements, preventive maintenance, or optimizations.
• Document insights, custom configurations, and lessons learned to benefit both the customer and our internal product/engineering teams.
• Cross-Functional Collaboration
• Serve as the voice of the customer back to internal R&D, product management, and manufacturing teams.
• Provide detailed technical feedback, bug reports, feature requests, and field observations to drive continuous product improvement.

What are the basic qualifications?

• Bachelor's degree (or higher) in Engineering, Computer Science, Electrical/Mechanical Engineering, or a closely related technical field and 7+ years of hands-on technical experience in engineering, systems integration, field service engineering, or technical customer support OR 10+ years of related experience.

What are the preferred qualifications?

• Self-motivated, proactive, and able to thrive with high autonomy in customer environments.
• Experience contributing to strategic customer planning sessions or engineering reviews is highly desirable.
• Advanced degree preferred.
• Ideally has experience in manufacturing, industrial systems, high-tech equipment, automation, or complex capital equipment environments
• Experience in a CO2 startup role
• Customer interaction experience on the problem solving and support side.

• Proven track record of working embedded at customer sites or in highly collaborative, on-site technical roles.
• Exceptional technical depth in relevant domains (e.g., systems engineering, controls, software/hardware integration, networking, or domain-specific technologies—please specify based on our product line).
• Strong problem-solving skills with the ability to diagnose complex issues under pressure and in real-time.
• Outstanding communication and interpersonal skills—able to translate highly technical concepts to both engineers and non-technical stakeholders.
• Comfortable with frequent travel and extended on-site assignments (50-80%+ travel/field time expected).

To be a great fit for the role:

• Technical & Engineering Expertise
• Customer Integration & Relationship Building
• Strategic Alignment & Business Acumen
• Rapid Response & Crisis Management
• Communication & Collaboration
• Core Behavioral & Personal Competencies

How We Define Our Values and Why You Should Join Our Team:

The backbone behind our collection of outstanding businesses is a team of dedicated employees who protect and enhance our valued reputation for quality and delivering what we promise. It’s our values that define Dover to all of our key audiences: our shareholders, customers, prospective employees and especially to ourselves.

These values must be expressed in our work and embody our actions, as they form the basis by which we do our jobs, make decisions and measure our performance. It’s our unwavering commitment to maintaining our values that defines who we are as a Company.

• Collaborative Entrepreneurial Spirit
• Winning Through Customers
• Respects and Values People
• Expectations for Results
• High Ethical Standards, Openness, and Trust

What’s in it for you?

• Medical, Dental, and Vision
• 401k Retirement Plan
• Flexible Spending
• Paid Holidays

#LI-Remote

#LI-CW2

Work Arrangement : Remote

Pay Range: $69,000.00 - $12,400.00

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact  BOT@doverfoodretail.com for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.

Job Function : Engineering; Sales

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