Job Description

AAA Club Alliance is hiring a Senior Business Intelligence Specialist to join our Automotive Solutions team. This role partners with middle and senior leadership across Automotive Solutions Marketing Business Analytics Membership and IT to support data mining modeling and advanced enterprise analysis.

The position follows a hybrid schedule with on-site work Tuesday through Thursday in Wilmington DE.

At AAA your success is our success. What we can offer you:

• The starting base compensation for this position is$80005 to $118921.
  *The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location.*

• Annual Bonus Annual Merit Increase Eligibility

• Hybrid or work-from-home schedule available

• Health & Life Insurance

• 3 weeks of paid time off accrued during your first year

• 401(K) plan with company match up to 7%

• Professional development opportunities and tuition reimbursement

• Paid time off to volunteer & company-sponsored volunteer events throughout the year

• Other benefits include a free AAA Premier Membership Health & Wellness Program Health Concierge Service and Short Term/Long Term Disability

What Youll Do:

• Utilize SQL SAS (Guide Miner) ESRI and other analytics tools for data extraction cleansing manipulation analysis and modeling.

• Develop and maintain automated reports and dashboards on roadside assistance trends including volume cost service performance and KPIs.

• Perform advanced data aggregation mining and statistical analysis to identify trends build cost/usage models and generate actionable insights.

• Support financial and operational analysis of roadside assistance programs including vendor performance cost efficiency and liability trends.

• Identify and recommend emerging technologies to improve data analytics reporting efficiency and business intelligence capabilities.

• Design and deliver spatial and density mapping analyses using GIS tools to support operational strategy and decision-making.

• Analyze and resolve payment processing and system issues (D2000/D3 CPMS/D3 Back Office and future platforms).

• Administer contractor and payment data including rate updates tax information 1099 preparation and bonus/incentive calculations.

• Coordinate data collection and reporting for external survey programs and quality standards with internal and external partners.

• Prepare executive-level presentations and reporting materials to support strategic decision-making.

• Collaborate across internal teams vendors and external partners to share insights improve processes and enhance service delivery.

• Lead reporting sessions and serve as a subject matter expert for analytics and process improvements.

• Drive process improvement initiatives to reduce errors improve efficiency and shorten cycle times.

• Perform additional duties as assigned.

Minimum Qualifications:

• Bachelors degree in Data Science Economics Mathematics or related field required; Masters degree in Data Science Data Analytics Predictive Analytics or related field preferred. Equivalent education experience and certifications may be considered.

• Possess or quickly develop strong knowledge of Roadside Assistance and Automotive Services business preferred.

• Familiarity with relational databases such as Oracle and Microsoft SQL required.

• Ability to translate complex analytical findings into clear actionable insights for non-technical stakeholders.

• Possess or quickly develop working knowledge of AAA Club Alliance systems (D2000/D3 CPMS/D3 Back Office) as well as enterprise platforms including the General Ledger Accounts Payable system Enterprise Data Warehouse (EDW) and Membership systems.

• Proficient in Microsoft Office Suite including Excel PowerPoint and Word.

• Experience with SharePoint preferred.

• Strong oral and written communication skills with the ability to interpret and respond to end-user needs.

• Proficiency in SQL query environments and direct SQL execution.

• Experience with analytical and data tools such as SAS (Base SAS SAS Guide SAS Modeler) and ESRI GIS tools preferred; relevant certifications (e.g. MCTS) a plus.

• Ability to communicate effectively and influence senior leadership and key stakeholders.

• Proven ability to lead projects manage competing priorities and coordinate team workloads.

Full time Associates are offered a comprehensive benefits package that includes:

• Medical Dental and Vision plan options
• Up to 2 weeks Paid parental leave
• 401k plan with company match up to 7%
• 2 weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5250 per year
• And MORE! Check out our for more information

ACA is an equal opportunity employer and complies with all applicable federal state and local employment practices laws. At ACA we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACAs policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACAs operating needs and applicant qualifications including but not limited to experience skills ability availability cooperation and job performance.

Job Category:

Required Experience:

Senior IC

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