Travel Agent - Amadeus Specialist Job at Exoticca, Houston, TX

Y0k5NHVCUHdzQy9LUGRuWm5BMWhQWWpYT3c9PQ==
  • Exoticca
  • Houston, TX

Job Description

Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet.

We are a professional, dynamic, multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation.

Summary :

As a GDS Specialist at Exotica’s Flight Operations team, you are responsible for helping our travel operations teams with daily tasks.

Be a part of a team where you will:

  • Handle and support Travel Operations tasks (Flights changes, Cancellations request, Refunds process).
  • Manage, escalate and follow-up of GDS issues and cases.
  • Dealing with negotiated rates and advanced refunds in GDS.
  • Working directly with our land suppliers for a pre & post-bookings requested.
  • Handle ARC PED procedures, including review, ownership of ticketing/reporting errors, and accurate close of the sales period.
  • Support customers in destination with emergency issues using different contact channels
  • Provide occasional administrative office support tasks, including assistance with office correspondence, cheque processing and day-to-day operational coordination when required.

Requirements

  • Fluent communication in English (additional language like French/Spanish are considered).
  • Strong knowledge of Amadeus / GDS.
  • Proven experience dealing with negotiate fares and commissions in GDS.
  • ARC certified
  • Ability to plan, multi-task and manage time effectively.
  • Residency in Houston or its surroundings is a must.

Preferred Qualifications:

  • A minimum of 2 years experience in Customer support in the Travel industry, preferably including flights
  • Proven record in fast-growing environments
  • Strong communication and customer-focused skills.
  • Adaptability, problem-solving and fast-learning attitude

Benefits

  • Competitive compensation package in line with job responsibilities and experience.
  • Travel packages at reduced prices!
  • And last but not least, becoming part of a fun and motivated multicultural team at an agile and rapid growing organization!

Join Exoticca and play a pivotal role in creating life milestones through unforgettable travel experiences! This is your opportunity to shape the future of a dynamic and innovative travel brand on a global scale.

Exoticca is an equal opportunity employer. Diversity and inclusiveness are our core. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under European, country, or local law.

#LI-Hybrid

Job Tags

Full time, Work at office, Local area, Long distance

Similar Jobs

1 point system

Java Developer Job at 1 point system

Java developer Java developerJava developerJava developerJava developerJava developerJava developerJava developerJava developerJava developerJava developerJava developerJava developerJava developerJava developerJava developerJava developerJava developerJava developerJava... 

RHA Health Services, LLC

Behavioral Health Supportive Education and Employment Specialist Job at RHA Health Services, LLC

 ...We are hiring for Behavioral Health Supportive Education and Employment Specialist Type Regular If you are a positive and personable individual looking for a satisfying and fun opportunity to make a real difference in the lives of people with intellectual, developmental... 

Jimmy John's

Deli Meat Slicer Job at Jimmy John's

 ...a Deli Slicer, you will play a crucial role in delivering exceptional quality and taste to our customers. If you have a passion for food, excellent slicing skills, and thrive in a fast-paced environment, we want to hear from you! Responsibilities: Safely and efficiently... 

Greenlife Healthcare Staffing

Urology Physician Assistant (PA-C) Job at Greenlife Healthcare Staffing

 ...Physician Assistant / Urology - Bronx, NY 10451 (#2752) Location: Bronx, NY 10451 Employment Type: Full-time or Part-time (Minimum of 3 days per week) Salary: $135,000 - $150,000 per year Position Overview: Greenlife Healthcare Staffing is seeking... 

Rivian

Staff Electrical Systems Engineer Job at Rivian

 ...About Rivian Rivianis on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge whats possible, never...