Job Description

Duties: Understands and considers both the business and the technical engineering/IT needs to ensure quality digital products and related operational workflows to meet/exceed the desired business objectives. Able to perform cost, benefit and risk analysis associated with the proposed product/services and recommend alternatives for solutions throughout the product life cycle. Collaborates with stakeholders and users to synthesize, articulate, and document business and system requirements. Performs data analysis, defines, and documents business requirements, translates business requirements to technical/engineering specifications, acceptance criteria, user experience requirements and system validation while considering the complete technical and non-technical solution.

Technical specifications are utilized by Engineering/IT in the final technical design and eventual product build/acquisition or integration. May assist product and operations leaders to coordinate deployment of deliverables (varies by product). Provides input for development of other product documents, project charters and plans, work assignments, deliverable target dates, and other aspects of assigned work. Applies systems engineering methodologies and discipline throughout the product and project lifecycle based on assignment. Researches, analyzes, and validates complete and accurate business and systems requirements. Establishes scope boundaries for basic and routine products and technical requirements with accuracy and clarity. Plans and monitors work scope estimates and schedules for the defined scope of the product. Assesses and defines problems through root cause analysis and proactively brings solutions to the table. Able to read, assess and interpret vended solution architecture and translate into scope of work and technical specification requirements for integration into client Clinic engineering/technology systems and product operations work-flows.

Understands and helps define product implementation change management requirements for those products not requiring formal Implementation Team resourcing. Understand business strategy and business planning principles and applies with minimal guidance to assigned work. Understands design, build and operations capabilities and requirements of current digital product technologies. Actively seeks to understand new and emerging technologies, their capabilities, and how to translate to technical specifications for purposes of design, build and integration. Able to understand and effectively communicate overarching product strategy to provide context to technical requirements and specifications. Able to understand and effectively document business, operational and technical requirements for product, operations, and engineering/IT teams. Able to document technical requirements and specifications in the chosen BA requirements tool(s). Applies system and analytical thinking methodology and discipline.

Skills: Networking, Inrastructure, Telecom - Ability to build and maintain strong working relationships at multiple levels of the organization. Effective (or Strong) communicator (written & verbal) with active listening skills. Ability to facilitate small group/team discussions. Professional and reflects client Clinic values and beliefs. Strong planning & organizational skills. Proactive and able to navigate conflict and help find resolution. Problem solver and ability to maintain a keen attention to detail and manage multiple initiatives.

Education: Bachelor's Degree (business, communications, advertising, marketing, statistics, engineering, technology, health care) 2+ years of relevant business and/or technical experience.

Schedule Notes: Role Overview The Technical Business Analyst will serve as the primary analysis and requirements lead for MSS and Telecom device segmentation. This role supports execution by documenting device populations, required communication behaviors, dependencies, and validation criteria needed to implement and sustain least privilege segmentation using established tooling and processes. The TBA is not expected to perform network engineering tasks, but must be technically fluent enough to understand network and security discussions, ask the right clarifying questions, and accurately document outcomes.

Key Responsibilities:

• Identify and document in scope MSS and Telecom device populations, attributes, ownership, and operational context in collaboration with MSS, Telecom, Network, and Security teams.
• Analyze and document required communication flows, dependencies, and operational use cases to support segmentation enforcement.
• Translate technical discussions and findings into clear segmentation requirements, enforcement criteria, and validation artifacts.
• Support enforcement validation activities, including confirming correct segment placement and approved communication pathways using ServiceNow as the system of record.
• Maintain traceability between device inventories, segmentation rules, enforcement status, and operational outcomes.
• Contribute to standardized documentation, procedures, and workflows to support repeatable enforcement and onboarding of new devices.

Desired Background & Skills:

• Experience as a technical or systems focused business analyst supporting infrastructure, networking, or security initiatives.
• Working understanding of core networking concepts (e.g., IP networking, routing, firewalling, segmentation) sufficient to follow technical discussions and accurately document requirements.
• Ability to synthesize complex technical information into clear, structured, and consumable documentation.
• Familiarity with network segmentation, access controls, ServiceNow CMDB, or least privilege models strongly preferred.
• Comfortable working directly with engineers and operational teams to validate real world behaviors and constraints.
• Detail oriented and process driven, with experience supporting multiple device classes or technology domains.
• This person should have a basic but solid understanding of networking. This is very helpful for anyone in this role. Engagement Characteristics
• Hands on, execution focused contractor roles aligned to an active, in flight segmentation program.
• High collaboration across security, network, and operational teams.
• Strong emphasis on documentation, traceability, and repeatable enforcement processes.
• Alignment to enterprise zero trust and least privilege security principles.

THIS IS A HYBRID POSITION. It is an approximate split of 50%. Based on the past segmentation efforts I would also say it is likely they will spend more time working remote. However, I want to be clear, the expectation is they will come onsite when needed and for as long as needed. It is this caveat that could change the % split either way.

Hours Per Day: 8.00

Hours Per Week 40.00

Pay rate: $40/hr on W2.

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