Job Description

Host / Greeter – Hawaiian Airlines Lounge

Pay Rate: $22.00 per hour

Location: Daniel K. Inouye International Airport (Honolulu, HI)

Company: Sodexo Live!

Candidates must successfully pass a TSA background screening

Schedule:

• Open availability preferred.
• Shifts may include early mornings, evenings, weekends, and holidays.
• Shift times may adjust based on operational needs.

About the Role:

Step into the heart of Hawaiian hospitality, where every guest is welcomed with warmth, grace, and genuine care.

Sodexo Live! is seeking a Host / Greeter to be the first impression within the Hawaiian Airlines Lounge. In this role, you will create a welcoming and seamless arrival experience for guests from around the world, setting the tone for a relaxing, premium lounge visit inspired by the spirit of aloha.

Your Impact:

As a Host / Greeter, you will:

• Welcome each guest with warmth, professionalism, and authentic hospitality.
• Manage guest flow and seating to ensure a smooth and comfortable experience.
• Anticipate guest needs and provide personalized service throughout their visit.
• Support the overall lounge team in delivering a calm, clean, and elevated environment.
• Serve as a key point of contact, ensuring every guest feels valued and cared for.

Key Responsibilities:

• Greet guests promptly and create a positive first impression upon arrival and departure.
• Manage waitlists and seating arrangements with efficiency and attention to detail.
• Escort guests and provide information about lounge amenities and services.
• Maintain clean, organized, and welcoming reception and seating areas.
• Assist with light service support, including beverage service and table resets as needed.
• Address guest inquiries and concerns with professionalism, escalating when appropriate.
• Maintain menu knowledge and communicate offerings or promotions.
• Support team members across the lounge to ensure seamless service delivery.
• Follow all food safety, sanitation, and company service standards.
• Perform additional duties as assigned.

What We’re Looking For:

• Previous experience in hospitality, customer service, or guest-facing roles preferred.
• Experience in upscale environments such as hotels, lounges, or resorts is a plus.
• Strong interpersonal and communication skills with a warm, approachable demeanor.
• Ability to stay composed and professional in a fast-paced environment.
• High attention to detail and commitment to service excellence.
• Team-oriented mindset with a willingness to support others.
• Flexible and reliable with the ability to work varied schedules.

Requirements:

• Must pass TSA background check and drug screening.
• Must be eligible to work in the U.S.
• Ability to stand for extended periods and assist with light physical tasks.
• Open availability, including weekends and holidays.

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