Job Description

Responsibilities

Provides a welcoming and supportive experience for all patients, families, visitors, and staff. Carries out all administrative/clerical activities required to maintain continuity and organizational support across sites.

Responsibilities And Accountabilities

• Optimize provider schedules and patient satisfaction with efficient scheduling/rescheduling.
• Answer/transfer calls and voicemails appropriately, greet patients/families/guests/staff in a customer-friendly, professional manner.
• Maintain a clean and welcoming waiting space for patients and guests.
• Review and obtain appropriate forms and identification for patient appointments.
• Distribute incoming and outgoing correspondence including email, mail, and faxes.
• Collect copays due at time of check-in.
• Process Release of Information forms.
• Assist patients by troubleshooting for any telehealth appointment issues.
• Ensure daily, weekly, and monthly reports are appropriately addressed in a timely manner.
• Assist with admissions process by contacting families and preparing materials.
• Responsible for completing inventory as needed.
• General administrative/clerical duties to support program, such as: data entry and scanning, responding to requestes, updating calendars for providers, and other tasks as needed.

Qualifications

• Requires a high school diploma or equivalent (GED)
• 1-2 years’ experience in healthcare support preferred
• Must have excellent customer services skills.
• Ability to processes charts and related documents with concrete variables in standardized situations and apply problem solving techniques to those situations that go beyond this scope
• Strong computer skills using Microsoft Office products including Outlook and Word.
• Ability to manage multiple projects
• Ability to maintain confidentiality is essential.
• Every other holiday required.

Compensation for this role ranges from $18-$23 per hour depending on education and experience.

We are committed to providing competitive and equitable compensation. An individual’s pay rate within the posted range is determined by several factors, including skills, experience, education, and market conditions. Additionally, we consider internal equity to ensure fairness within our organization.

We are excited to hear about your interest in this opportunity! If you have any questions or need assistance with the application process, please feel free to contact me directly,

Ramon Salguero , either via email at ***email_hidden*** or by phone at 320-247-7542 . If you need further support, you are also welcome to reach out to our careers and management team at careers@newporthealthcare.com .

PrairieCare Healthcare is an Equal Opportunity Employer.

PrairieCare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by federal, state, or local laws.

PrairieCare is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with disabilities. Applicants with a physical or mental disability who require a reasonable accommodation for any part of the application or hiring process are encouraged to email accommodations@prairiecare.com for assistance.

Join Newport Healthcare: Transform Lives Through Meaningful Work!

Looking for a rewarding career in mental health? At Newport Healthcare, you’ll discover a fulfilling career path and be part of a collaborative team that’s changing lives for the better.

Our network of treatment programs includes residential and outpatient locations nationwide, as well as inpatient hospitalization and clinic services through our PrairieCare division in Minnesota. Every employee at Newport makes an impact in our clients’ healing journeys.

If you're looking to grow professionally in a supportive environment, we invite you to explore opportunities to join our dedicated team. Together, we can make a profound difference in the lives of those we serve!

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